This programme is designed to equip administrative staff with essential skills and knowledge related to General Financial Rules (GFR), recruitment procedures, legal matters, government funding, and academic regulations etc. The goal is to ensure that administrative teams are well-versed in processes that impact both institutional governance and student services.

OBJECTIVES:

• a) Develop skills in effective administration, management, and leadership to support educational processes.

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• b) Equip administrative staff with the knowledge to better assist faculty in enhancing teaching quality and student engagement.

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• c) Foster best practices in administrative procedures to improve operational efficiency and resource management within HEIs.

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• d) Train staff on the use of digital tools and platforms that facilitate administration, data management, and communication.

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• e) Improve interpersonal and communication skills for better collaboration among faculty, students, and other stakeholders.

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• f) Educate staff on institutional policies, compliance requirements, and governance structures to ensure effective policy implementation.

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• g) Create a culture of continuous learning and professional growth among administrative staff.

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• h) Encourage networking opportunities to share best practices and challenges among administrative professionals in different institutions.

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• i) Establish processes for gathering feedback from faculty and students to continuously improve administrative support services.

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• j) Assess the effectiveness of administrative support on teaching quality and overall institutional performance.

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